FAQ

  • How do I pay my rent, and is there a grace period?

    Rent can be paid online between the 1st and the 5th of each month.

  • How do I submit a maintenance request, and what qualifies as an emergency?

    Maintenance requests can be submitted by calling (704) 850-6914.


    Emergency maintenance includes:

    • Plumbing leaks that cannot be stopped.
    • Heating or air conditioning issues, depending on the weather and season.

  • Is the community pet-friendly, and what are the fees or restrictions?

    Yes! Pets are welcome.

    • One-time, non-refundable pet fee: $300
    • Monthly pet rent: $25 per pet
    • Maximum of 2 pets per apartment
    • Aggressive breeds are not permitted.

  • Where can residents and guests park, and do I need a permit?

    Parking is available on a first-come, first-served basis. No parking permit is required.

  • What are the rules and schedules for trash disposal and recycling?

    Trash may be disposed of 24 hours a day. There are 11 dumpsters conveniently located throughout the property.

  • Where are my mail and packages delivered?

    Mail is delivered to your individual mailbox, which is labeled with your apartment number. Packages are delivered directly to your apartment door.

  • What is the policy for overnight guests and visitors?

    There are currently no specific restrictions on overnight guests or visitors. Residents are expected to ensure that all guests follow community rules.

  • What are the hours for the community pool?

    Pool hours are:


    • Monday–Friday: 10:00 AM – 5:00 PM
    • Saturday: 11:00 AM – 4:00 PM
    • Sunday: Closed

  • What is the process for moving in or moving out?

    To begin the move-in process, complete the online application. Please contact the leasing office for move-out instructions and scheduling.

  • How much notice do I need to give before moving out or renewing my lease?

    A minimum of 60 days' written notice is required before moving out or renewing your lease.